Privacy Policy

Family Online School

Privacy Policy

This Privacy Policy defines the procedure for the collection, processing, storage, and protection of personal data of website users and clients of the Family Online School (hereinafter referred to as the “School”) in accordance with the legislation of the Republic of Kazakhstan, including the Law of the Republic of Kazakhstan “On Personal Data and Their Protection.”

By using the School’s website, submitting an application, or paying for services, the user confirms their agreement with the terms of this Privacy Policy.

1. General Provisions

1.1.

The School ensures the confidentiality and security of users’ personal data.

1.2.

This Policy applies to all information that the School may obtain about a user through the website, messengers, educational platforms, and other School services.

2. Personal Data Processed by the School

The School may process the following personal data:

  • Parent’s (legal representative’s) first and last name
  • Child’s name and age
  • Phone number
  • Email address
  • Messenger accounts
  • Country of residence
  • Lesson schedule information
  • Academic progress and attendance information
  • Other data voluntarily provided by the user

3. Purposes of Personal Data Processing

Personal data is processed for the following purposes:

  • Providing educational services
  • Organizing and conducting online lessons
  • Communicating with clients
  • Creating schedules
  • Maintaining internal records
  • Improving service quality
  • Sending notifications and informational messages
  • Complying with the legislation of the Republic of Kazakhstan

4. Legal Grounds for Processing Personal Data

The legal grounds for processing personal data include:

  • User consent
  • Conclusion and performance of a contract
  • Requirements of the legislation of the Republic of Kazakhstan

5. Procedure for Processing and Storing Data

5.1.

Personal data is processed in compliance with security measures ensuring protection against:

  • Unauthorized access
  • Modification
  • Distribution
  • Destruction
  • Other unlawful actions

5.2.

Personal data is stored no longer than necessary for the purposes of processing unless otherwise provided by the legislation of the Republic of Kazakhstan.

6. Transfer of Personal Data to Third Parties

6.1.

The School does not transfer personal data to third parties without the user’s consent, except in cases предусмотренных legislation of the Republic of Kazakhstan.

6.2.

To provide services, the School may use third-party services and platforms, including:

  • Zoom
  • Google Meet
  • WhatsApp
  • Telegram
  • Email services
  • Educational platforms and CRM systems
  • Facebook
  • Instagram

The user agrees to the use of these services when receiving the School’s services.

7. User Rights

The user has the right to:

  • Receive information about the processing of their personal data
  • Request clarification, updating, or deletion of data
  • Withdraw consent to personal data processing
  • Submit requests and complaints in accordance with the legislation of the Republic of Kazakhstan

8. Use of Cookies

The School’s website may use Cookies to improve website performance and user convenience.

The user may change Cookie settings in their browser.

9. Changes to the Privacy Policy

The School reserves the right to make changes to this Privacy Policy without prior notice to users.

The current version of the Policy is published on the School’s website.

10. Contact Information

For questions regarding the processing of personal data, the user may contact the School coordinator using the contact details provided on the official website.

Consent to Personal Data Processing

By submitting an application on the Family Online School website and providing my personal data in any way, I hereby confirm my consent to the collection and processing of personal data in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Their Protection.”

I consent to the processing of the following personal data:

  • First and last name
  • Phone number
  • Email address
  • Child’s information
  • Country of residence
  • Other information voluntarily provided

Consent is provided for the following purposes:

  • Providing educational services
  • Organizing online lessons
  • Scheduling lessons
  • Communication and feedback
  • Informing about the School’s services
  • Maintaining internal records and supporting the educational process

Processing of personal data includes actions such as:

  • Collection
  • Recording
  • Systematization
  • Storage
  • Clarification
  • Use
  • Transfer in cases provided by law
  • Deletion and destruction of data

I confirm that:

  • The provided data is accurate
  • Consent is given voluntarily
  • I have read the School’s Privacy Policy

This consent remains valid indefinitely until it is withdrawn by sending written notice to the School administration.